Edinburgh Napier University

Tag: Feedback

Library You Said We Did

Library You Said We Did

Here at the Library, we work hard to listen to your needs. We gather your thoughts from feedback, focus groups, stats and comments. This allows us to make our service bespoke to you! Check out the list below of You Said We Did actions:

  • LapSafe laptops were made accessible 
  • ID on mobile phones can now be used instead of a card to borrow laptops from LapSafe  
  • You need to scan only once 
  • The number of laptops increased (24) +12 Merchiston   
  • We have  purchased Over 100 Power with 300 additional sockets and USBs, to allow easier access to power in libraries 
  • 10 double screens now available at Craiglockhart
  • Craiglockhart All-in-one computers installed (34)  
  • Provided adjustable desk risers 
  • Provided ergonomic equipment 
  • Craiglockhart Macs in the silent room 
  • International power adaptors supplied 
  • Family room Craiglockhart initiated 
  • Book stock hours for Merchiston moved to be the same as Craiglockhart & Sighthill
  • Increased number of loans – 30 for students and staff 
  • Took away fines except for any recalled items 
  • Standardised the replacement cost of items 
  • Simplified language used if notifications 
  • Streamlined the Wellbeing LibGuide and renamed the collection making it more relevant to students 
  • Study room booking time increased 
  • Digitized requests are now OCR-readable 
  • Furthermore, All library web page links were checked for accessibility and amended as needed 

Check out everything the Library has to offer on our Webpages.

In addition, leave us more feedback here! We love hearing from you. Select a rating and then leave your comments.

Furthermore, read more on why we want feedback in this blog article.

Love your Library!

It’s Valentine’s Day ❤ Hearts rejoice ❤ To celebrate the library wants to hear from you. Starting today till next Friday, it is all about your feedback. Tell us what you love about the library, tell us what we can do better, we want to know. There will be a display all pretty in pink at each library campus where you can tell us. Tell us what’s working, tell us what isn’t, we want to hear from you.

You can leave us feedback below too! Just click on the rating you feel represents how you feel about the Library.

Please leave us feedback about the Library

Gold Star Green Light Yellow Light Red Light
Love it! It’s Great Could use some improvement Needs Improvement

You can leave us a comment once you have selected your rating.

 

Need to see some reasons to love us? Check out our Love Your Library Posts from last year.

 

Feedback: Why we want it and Why we do it

Image by athree23 from Pixabay

At the Library we are always trying to find new ways to improve. To make our resources both more accessible and more relevant to our users. The best way to do this is of course feedback!

You can give us feedback in a variety of different ways, from filling out a feedback slip in the library to tweeting us on Twitter.

We take your feedback very seriously and always try to learn from it. It is one of the many reasons we have been accredited with a CSE Award for Customer Service Excellence.

So if you ever have anything you’d like to say, or ideas on how we can improve, please contact us through any of the following ways:

Email library@napier.ac.uk

@ednaplib on Twitter

@ENULibrary on Instagram

Calling 0131 455 350

Or eventually when it is safe to do so, over the Service Desks at your Campus Library.

© 2024 The Library Blog

Theme by Anders NorénUp ↑