Library You Said We Did

Here at the Library, we work hard to listen to your needs. We gather your thoughts from feedback, focus groups, stats and comments. This allows us to make our service bespoke to you! Check out the list below of You Said We Did actions:

LapSafe laptops were made accessible
ID on mobile phones can now be used instead of a card to borrow laptops from LapSafe
You need to scan only once

The number of laptops increased (24) +12 Merchiston

We have purchased Over 100 Power with 300 additional sockets and USBs, to allow easier access to power in libraries
10 double screens now available at Craiglockhart
Craiglockhart All-in-one computers installed (34)

Provided adjustable desk risers
Provided ergonomic equipment
Craiglockhart Macs in the silent room
International power adaptors supplied

Family room Craiglockhart initiated
Book stock hours for Merchiston moved to be the same as Craiglockhart & Sighthill

Increased number of loans – 30 for students and staff
Took away fines except for any recalled items

Standardised the replacement cost of items
Simplified language used if notifications

Streamlined the Wellbeing LibGuide and renamed the collection making it more relevant to students
Study room booking time increased

Digitized requests are now OCR-readable
Furthermore, All library web page links were checked for accessibility and amended as needed

Check out everything the Library has to offer on our Webpages.

In addition, leave us more feedback here! We love hearing from you. Select a rating and then leave your comments.

Furthermore, read more on why we want feedback in this blog article.

Image by athree23 from Pixabay

At the Library we are always trying to find new ways to improve. To make our resources both more accessible and more relevant to our users. The best way to do this is of course feedback!

You can give us feedback in a variety of different ways, from filling out a feedback slip in the library to tweeting us on Twitter.

We take your feedback very seriously and always try to learn from it. It is one of the many reasons we have been accredited with a CSE Award for Customer Service Excellence.

So if you ever have anything you’d like to say, or ideas on how we can improve, please contact us through any of the following ways:

Email library@napier.ac.uk

@ednaplib on Twitter

@ENULibrary on Instagram

Calling 0131 455 350

Or eventually when it is safe to do so, over the Service Desks at your Campus Library.

Tag: Feedback