Wider Uni Support

Edinburgh Napier University libraries can assist you with a range of different queries such as questions about books and how to borrow them, journals, databases, study room bookings, printing and photocopying, scanning, connecting to the Wi-Fi, and many, many more relevant queries regarding how to make the best use of our library resources and support services. Nevertheless, we may not be able to assist you with all queries related to your studies and student life in general, but we will certainly do our best to point you in the right direction and show you where and how to find the relevant teams to assist with your query.

Employability and Careers…

If you are an ENU student and starting to think about life after university and considering what career paths are most desirable and open to you, our Employability and Careers team are here to help! They can support you with a variety of different aspects of career planning and job finding such as building your CV, writing an effective cover letter, organising work experience and placement opportunities, and putting together job applications. Our Employability and Careers service can also help you find a part-time job that fits in with your studies and offers a range of different resources to help support you with this. They also offer resilient skills training and workshops which can aid with your personal development and career progression by helping to enhance your professional effectiveness, productivity and personal resilience. Looking to start your own business? The Bright Red Triangle is a community and hub of innovation within Napier which can help young entrepreneurs to build and develop on their business idea, social enterprise or charity. These services are entirely free for ENU students, staff and alumni and offer individually tailored advice regarding business and entrepreneurial matters.

You can find out more about how to contact our Employability and Careers Team or book a one-on-one appointment with them through our Careers Support My Napier webpages. Please note that our careers services and support is still available to ENU alumni for up to two years after graduating.

International Support…

Our Visa and International Support team can help all our international student community with queries regarding a range of different matters such as immigration, visas and visa applications. Regarding visas specifically, they can also give specialist advice on matters concerning applications both within and outwith the UK, visas for employment in the UK during and after your studies, letters for immigration purposes, visas for graduation attendance and attendance tracking of student visa holders. The Visa and International Support Team also frequently work in collaboration with our Admissions Team to ensure that all immigration and travel advice is up-to-date and consistent for new and returning students at Edinburgh Napier University.

You can find out more about our Visa and International Support Team and general support for new, returning and graduating international students on our International Students My Napier information webpages. If you would like to get in touch with the Visa and International Support Team, you can contact them directly by phoning 0131 455 2272 or by emailing internationalsupport@napier.ac.uk.

Accommodation…

The three main student accommodation buildings for Edinburgh Napier University students are Bainfield, Orwell Terrace and Slateford Road. Altogether, they provide a place to live for over 1,200 students across the city of Edinburgh with modern facilities which are maintained and supported by our Accommodation team at Edinburgh Napier University. Although there is a wide variety of information available on our My Napier Accommodation webpages that can cover a majority of general accommodation queries such as applications, rent payments, flat viewings and moving in (or out), our accommodation officers and support team can also help with any questions you may have and can be contacted via email or telephone. We also have a Accommodation FAQs page with advice covering flat contents, what to bring, Wi-Fi, laundry and washing facilities, reception hours and travel.

You can find a list of contact details for our Student Accommodation team on our My Napier Contact the Accommodation Team webpage.

IT Support and Service Desk…

Have you tried turning your device on and off again? Sometimes, this may be the solution, but that may not aways be the case and could be an issue with a university-managed device or software that requires investigation. This is where our IT teams come in – IT support from our IS Service Desk is available 24 hours in the day, seven days a week. Online resources can also be provided to help you get the best use out of our IT systems and equipment. Our Service Desk and IT team can also assist with you issues regarding Wi-Fi connection, setting up your MFA (Multi-Factor Authenticator) and getting logged into the Edinburgh Napier App. You can also visit our campus library helpdesks at any of our three campus libraries or JKCC helpdesk at Merchiston if you would like to speak to our IT team in person regarding technical issues you are having with a university managed device, network, laptop or software.

You can contact our IS Service Desk team by emailing ISServiceDesk@napier.ac.uk or alternatively contact them by phoning 0131 455 3000. Outwith the hours of 8:45am-4:45pm Monday to Friday, IT support is provided through our NORMAN helpline where you will receive a reply from the email address e59.servicedesk@normanmanagedservices.ac.uk.

Finance…

Our finance team can provide guidance and support with a range of queries regarding tuition fee payments, student loan applications and how to access a wide range of funding to assist with circumstances and matters such as living costs or childcare expenses. They can also provide help and advice if you are worried you may not be able to pay your tuition or accommodation fees and even help you to set a budget to manage all outgoings and expenses you may have.

You can find contact details for our Finance Team in our Who to contact webpage in the finance section of our My Napier webpages.

By Rachel Downie

Don’t forget to check the mynapier webpages and our recent post on library support