Festivals Sustainability Symposium 29 June 2023

In late June 2023, 70 people gathered at Craiglockhart to discuss the thorny issue of Festival sustainability, writes Dr David Jarman, Lecturer.

There has long been an intricate relationship between festivals and the various ways that sustainability themes affects their actions, impacts, and the ways audiences and stakeholders relate to them. The Festival Sustainability Symposium was an opportunity to discuss a variety of these topics, with attendees from academia, government, the festival sector, and freelancers. It was particularly good to see a number of Edinburgh Napier graduates at the event.

The variety of papers presented at the event reflected the wide range of perspectives and areas of interest under the sustainability banner. Attendees heard about the Edinburgh Deaf Festival, and how it is enabling and supporting a community of eager participants and their audiences to engage with Edinburgh’s festival economy. Environmental sustainability was covered from a range of different angles, including case studies reflecting on the UN Sustainable Development Goals. Other work presented practical and tangible lessons for those applying environmental sustainability in a festival context. A number of contributors spoke about community in relation to festivals, whether that be supporting underrepresented groups within society, or reflecting on the relationship between seasonal festivals and the established communities in which they take place.  Festivals are a representation of the contexts in which they are planned and delivered, and they carry meaning and symbolism that reflects this.

This was also an opportunity to reflect upon Edinburgh Napier’s interest in festival and event sustainability. Some modules on our programmes focus specifically on sustainability, while others highlight the importance of community, the environment and related themes. Our students and graduates are therefore equipped to consider the types of discussions that featured at the symposium. As such, we are playing our part in the ongoing development and evolution of the sector as it tries to grapple with a wide variety of challenges in relation to sustainability. Resources are used at festivals, people travel a long way to attend them, and often there is little of tangible evidence to demonstrate their having taken place. However, festivals are also a platform on which to discuss good practice and to demonstrate the potential value of these kinds of events. Ultimately, as was discussed by the closing keynote speaker, there are opportunities for festivals to play a positive and enhancing role in the sustainability of environments, places, and organisations.

Edinburgh Napier’s Tourism Research Centre, and everyone involved in our Festival, Event, Tourism and Hospitality programmes, continues our work into research, industry enhancement and policy development in sustainability. For more information about what we do, including future events, research opportunities and student projects, please get in touch.

Festivals Symposium audience

Revolutionising Travel: ChatGPT and Generative AI Usher in New Era of Automation

There’s a new poster child for generative AI – ChatGPT – that is taking travel and the world by storm. With travel highly digitalised, where 66% of all bookings are conducted online in 2023, disruption from generative AI is already rife, writes Caroline Bremner, Senior Head of Travel Research, Euromonitor International.

Balancing privacy and personalisation

Consumers are comfortable with new technology such as voice assistance providing personalised product information. However, how much will they embrace AI that depends on sharing ever more private data to enable personalisation? According to Euromonitor’s Voice of the Consumer: Digital Survey, there is resistance: 45.1% of consumers agreed that they are concerned about how much data companies hold on them in 2023, while 21.8% are not willing to share any personal information.

Generative AI goes mainstream

Released in November 2022 by OpenAI, the speed of adoption of ChatGPT4, a natural language model, has been record-breaking, reaching 100 million users within two months. This is leading to an accelerated phase of automation across operations, communications, marketing, promotion, sales, coding and sustainability.

Leap forward in personalisation

Expedia announced in April 2023 its collaboration with OpenAI, offering in-app trip planning powered by ChatGPT, as well as offering a plug-in to ChatGPT Plus users. The Expedia ChatGPT experience provides personalised recommendations and facilitates bookings, delivering relevant results for hotels, flights and activities.

Other travel brands like Kayak, TripAdvisor, GetYourGuide and Klook followed suit. Hotels and airlines are turning to generative AI for customer service, whilst automating menial tasks. More integration is expected for ChatGPT into the search and booking process. Generative AI is only at the beginning of its journey.

AI creates controversy

 However, the path of adoption will not run smooth as there are concerns over consumer privacy with countries like Italy temporarily banning ChatGPT. There are also concerns about the models being reliant on out-of-date knowledge. However, access to real-time data has been enabled for ChatGPT thanks to a new plug-in with Microsoft Bing.

The risks of amplifying misinformation, bias and inequality are major threats. Tech leaders like Elon Musk recently demanded a pause on AI development to avoid risks to humanity, stating that time was needed to enable governments to play catch-up.

Quality control will be required to ensure that there are no disconnects between trips crafted by AI, but not fulfilled to the necessary standard, leading to consumer dissatisfaction and personal risk.

AI unleashes new era of work

There are alarm bells for what an era of mass automation will usher in for the future of work. Travel agents faced mass disruption due to the rise of online travel three decades ago that led to mass store closures and job losses. Now, more travel agents face more disruption as generative AI accelerates automation across every stage of the customer journey. With Microsoft planning to integrate generative AI into its Microsoft 365 Copilot software, it will become ever more prevalent in consumers’ daily lives, work and travel.

 

#FestivalsConnect tackles diversity, equality, inclusion and social cohesion

A picture showing the #FestivalsConnect audience at event

Dr Afiya Holder – 25 April 2023

What do events, festivals and sports have in common? – the power to connect, celebrate and inspire change.

Last week Professor Jane Ali-Knight and I attended the launch of #FestivalsConnect- an initiative of  USW’s Centre for Culture, Sports and Events. The hosts Professors David McGillvray, Gayle McPherson and Sandro Carnicelli curated a gathering space in the rich cultural and historic town of Paisley for key industry practitioners, policymakers, and academia to discuss the role of events, festivals and sports in DEI and social cohesion.

The golden thread (pun intended) running throughout the discussions: “there is much being done but more support, structure, empirical work and practical impact are still needed”.

Amy FinchSpirit of 2012  showcased numerous practical case examples of #MomentstoConnect, the power of inclusivity and engaging traditionally excluded social groups such as the British Futures Windrush 75 Project aimed to acknowledge the significant cultural histories and contribution of the Windrush generation and Caribbean community.

Panelists Craig BurnUCI Cycling World ChampionshipsMarie ChristieEventScotland, Sodhi Deerha- Glasgow Mela  also shared their roles in fostering DEI and social cohesion in #events, #festivals, and #sports.

Craig highlighted the local and national impacts of cycling events that changed the socio-economic landscape of remote towns, developed purpose-built facilities in communities, and inspired active lifestyles among youth. In a side chat with Dr Holder, he also shared the impact of their involvement in developing the popular Scotland cycling course for eSports, a popular option and favourite of disabled international players.

Marie offered a holistic take on Event Scotland’s approach to inclusion and actions to ensure equality based on setting the #PerfectStage for all regarding age, ethnicity, religion, gender, and disability. Key action points included examining and ensuring equity in event funding and support. Marie also called for all to be actively involved in the upcoming series of consultation workshops aimed to address some of the gaps in the state of Scotland’s event industry and future- DEI being a main item for discussion.

Sodhi presented a unique perspective speaking from a supplier’s perspective as Producer of Mela multicultural events that showcase Indian music, dance, as well as interactive arts and culture. Sodhi shared the significant and lasting impact these events had on Glasgow’s cultural fabric, artists’ cultural pride and sense of self-determination as well as community social cohesion and acceptance of multiculturality.

On the topic, it’s safe to say Festivals, Events and Sports in Scotland are in capable hands. Yet, as I reflect on my work in this contested space, careful consideration is needed to avoid virtue signalling and ‘DEI-washing’ which is unsupportive when creating an inclusive and equal environment. Therefore, in this multi-layered and complex space it is imperative:

  • To achieve a deeper understanding from multiple socio-cultural lenses to achieve a comprehensive outlook;
  • To foster more engagement and empirical work to examine DEI impacts and social cohesion outcomes from events, festivals, and sports; and,
  • To determine clear indicators of success and practical impact

As I noted in my research on socio-cultural aversions, socio-cultural and economic ramifications for individuals, businesses and communities can be considerable if left unaddressed.

For more interest on this topic connect with Dr Afiya HolderProf Jane Ali-Knight  or Tourism Research Centre   for research, collaborative or PhD opportunities.

Getting ready for Web3: Edinburgh Tourism industry workshops a TravelTech future

Last week Dr. Afiya Holder joined key tourism and hospitality professionals in a workshop hosted by Traveltech for Scotland,  Orange xdLab and the University of Edinburgh’s ‘DeCaDE’ Centre. The session aimed to explore how Edinburgh’s tourism stakeholders can leverage digital transformation and the possibilities of Web3 to unlock new opportunities and enhance transactional experiences for tourists and suppliers.

The tourism sector is constantly evolving with one of the most recent advancements emerging at the intersection of travel technology and Web3. This reality has prompted the event hosts to send a call out for Edinburgh’s experts to share insights on future possibilities for the region. However, one key question sparking the curiosity of all attendees was: What is Web3 and how is it used or could be used among the different stakeholders?  Some stakeholder opinions revealed: 

“I am just here to poke my nose in as I am really curious about it all….” 

“I am curious and a bit sick, to be honest, people fear for their jobs, people fear that we may lose the human touch in hospitality… but I challenged myself to come after attending Joshua Ryan-Saha’s [Traveltech for Scotland] webinar introducing this phenomenon”. 

Unanimously, attendees admitted being in a conundrum battling between, ignorance, curiosity, fear and eagerness for digital preparedness and readiness. Nonetheless, the collective curiosity and desire to position Edinburgh’s tourism as a prime contender for innovative practice created the right recipe to combine talents, knowledge and expertise to leverage digital transformations occurring in Traveltech and Web3.

Dr Holder mentioned some benefits during the discussions: “Digital transformation in tourism is inevitable and leading the trail has significant benefits for tourists, operators and residents alike. For example, megaevents such as the Olympics are already exploring Web 3 e-ticketing solutions that have positive implications for secure identity management, tokenisation and sustainable waste management.” 

Web3 in a Nutshell

Often referred to as the “Decentralised Web”, Web 3 encompasses blockchain technology, artificial intelligence, privacy and security in an equitable and fair online environment that is more user-centric. To date, we have seen Traveltech and Web3 revolutionize seamlessly how we search, compare and book multiple travel transactions, for example, utilising one platform to book hotels, airfare, car rentals, and tours encouraging more transparency in pricing and available options. Other examples include the use of AI, virtual reality (VR), and augmented reality (AR) to enhance user experience with capabilities for customisation and real-time immersion.

Getting Web3 Ready

In true innovative style, the hosts moderated a creative, design-thinking, roundtable-style workshop. This approach encouraged a cross-section of Edinburgh’s tourism, hospitality and event experts to explore creative solutions and potential use value for Web 3. The top 3 reflections from the discussions include:

  • The importance of understanding the tourism ecosystem, its Stakeholders, Pressures and Collective Goals to exist, thrive and compete in an evolving Web 3 landscape.
  • Delving deeper into Prioritizing Relationships and how decentralised possibilities can benefit each stakeholder based on their assets and capabilities.
  • Leveraging key Capabilities of primary and secondary stakeholders for enhanced tourist experience, increased economic benefit and consideration for sustainable and efficient operations.

Towards an Innovative Future

The day of discussions ended on a positive and hopeful note. The partnerships and connections cultivated in the room were essential. Tourism academics left with a stronger appetite for further collaborative research explorations. Edinburgh’s tourism industry practitioners expressed satisfaction, and greater awareness and felt more prepared to embrace and leverage the future possibilities of Web 3 and Traveltech in a decentralised tourism ecosystem.

The Tourism Research Centre has tourism scholars who specialise in research on Digital Transformations in Tourism, for more insights on the topic or collaborative opportunities see link for more information.

Revenue Management Crossover

By Dr Angela Chu

Revenue Management (RM) originates from airline Yield Management (YM). Many people think that American Airlines (AA) was the first to adopt YM. However, YM was actually started by British Airways, with an employee of the British Overseas Airways Corporation, Ken Littlewood, who had established the idea of fenced prices and forecasts on seat inventory.

Littlewood proposed the revenue maximisation model by making use of the historical booking information obtained from the reservation system. AA took Littlewood’s rule on pioneering true yield revenue management a step further. And seeing their success, many other industries followed, including hotel and cruise lines.

In December 2022, I attended the RevME conference in Amsterdam, organised by the Revenue Management and Pricing in Service Sectors (REMAPS). The conference sees many internationally acclaimed academics and industry professionals sharing RM insights and best practices.

At the conference, Maarten van der Lei, Senior VP from Air France KLM, talked about their team set-up, the impact of COVID, the value propositions, and the competitive and commercial airline value chain. Sigrid Geldermans, previously employed by Marriott Europe and currently an advisor to the VP at FedEx, focused on airline cargo in her talk. Geldermans explained a shipment’s journey: hub & spoke, from the point of parcel pickup to the destination, covering all means of transportation, not limited to air but the ground network too. Her talk reminded me of my current research project on cruise RM and the complexity of the network system of a “moveable resort hotel on the sea”, a combination of hotel accommodation, F&B, transportation, and artificial theme park (in the case of mega-ships).

Of course, there is much more research about various forecasting methods, the difference between available and accessible data, and how we can understand our customers better. This is a step further in opening the Blackbox.

If you want to know more about RM, join my Hotel Revenue Management short course this spring! Click here to learn more and apply.

Festivals as networked communities, and a PhD journey to Tilburg University

By Dr David Jarman

In the world of festivals and communities, relationships matter. Festival managers and producers understand the overlapping links, both professional and private, amongst their colleagues. Freelancers and graduates developing their careers appreciate that opportunities may come by way of personal connections. The future success of entire festival organisations can depend on forging, maintaining and exploiting associations with collaborators, suppliers and allies.

Academic literature in the field of festival studies has sought to better understand the interpersonal dimension of these events, from different conceptual standpoints, in a range of contexts. However, in this festival environment there remains an opportunity, if not a need, to establish the place of network-based research methods and perspectives in the development of academic and industry understandings of social relationships. Networks underpin these connections and communities, from simple ties between pairs of people, to complex webs spanning hundreds of individuals, venues, performing companies, supply chains and audience members.

Earlier this summer, just before the beginning of term, I headed over to The Netherlands to complete my doctorate. The research is a response to the question: “What can social network analysis, and a network-orientated perspective, contribute to understanding the relationships within festival and creative communities?”

My PhD was with Tilburg University, where I had been a student for three years through the period of Covid lockdowns. The empirical work that contributed to it was built up over a number of years though, through a range of different journal articles, conference presentations and book chapters. It has been a privilege and an interesting journey over that time to complete this range of different projects, and to work with different people along the way. Taking this “by publication” route meant that I was able to focus on different projects, involving an array of primary data types, and various research methodologies. I was also able to find different homes for my work, with the support of many editors and colleagues along the way. Presenting my work at different conferences and events allowed me to tell people about my work and generate some interest in the network approach that I’ve been taking.

Throughout my work I’ve been focusing on different types of social network analysis. SNA is a growing area of academic research, partly driven by the opportunities that it presents, but also because of the interest in networks that has developed over the past 20 years. This interest is partly driven by widespread use of social media and communications technologies, but also through the shared experience of the Covid-19 pandemic and its spread across the globe. I was able to take this interest and apply it to the context of festivals and events, showing that there is a lot to be learnt and concluded from a network focused approach.

Going through the Dutch system was very interesting and rewarding, and very different from the experiences of colleagues who went through a UK system. My trip to Tilburg in late summer was primarily for a public defence of my PhD: I was given an hour on stage in which to present my work, and then to answer questions from a panel of assembled professors. It was a good experience, and my supervisors were confident that I would get through it, so I was happy to have my family with me to see it! I also produced a public publication so to speak: this took the form of multiple copies of a printed book with a shiny cover, that people who attended the event were free to take away with them. It has been an interesting journey to turn my PhD thesis into something which can quite comfortably sit on a bookshelf in a library, or in someone’s study.

The publication of the book in this form, and also as a PDF freely available from the Tilburg University repository, means that the various publications that I collected over the years are now in one place. If anyone wants to know what I’ve done over the past 10 years or so, they can head to the Tilburg University website and there it will be.

The journey to Tilburg was fantastic, and the good weather really helped. I was also very happy that one of my colleagues at Napier, Professor Jane Ali-Knight, was one of my supervisors, and therefore also at the public defence. Working with her, and my director of studies Professor Greg Richards, has been a really rewarding and valuable experience in itself. Greg and I, for example, published a special issue of the Event Management academic journal in 2021. We also collaborated on some events through the ATLAS group of academics, and we shall continue to build on this.

Final thanks from me must go to two groups of people. One is my family, my partner and young son who came out to the Netherlands with me. We enjoyed some lovely days in Amsterdam, Tilburg, and nearby Breda. The other group of people are the various administrators, support staff and Beadles who helped me at Tilburg University. They are a fantastic team, and I was really lucky to work with such great people through the six-month journey from thesis submission to public defence and book publication. The Tilburg campus is beautiful, the atmosphere is lively, and I was very well looked after by everyone I met.

In terms of my work as an academic at Edinburgh Napier, I am now in a position to tell anyone that there is a collected body of my work in that book. I’m also very happy that I can now call myself Dr. This will open up future opportunities to me in terms of research and other work, with additional freedoms to treat each project on its own merits rather than being part of a bigger endeavour. I will, of course, retain my interest in festivals, networks, and communities, and I will continue to share this with people at every opportunity that comes my way.

Introducing Lynn Minnaert, our new Head of Subject

We sat down for a chat with Professor Lynn Minnaert, who has recently joined Edinburgh Napier University as the Head of Subject for Tourism and Languages. In this post, we find out more about her background and aspirations.

Can you tell us a bit about your background?

I am originally from Belgium. I have worked in tourism education for the past 20 years, most recently as the Academic Chair at the Tisch Center of Hospitality at New York University, and before that at the University of Surrey and the University of Westminster. I have also worked on projects in range of other countries, including Kazakhstan, Finland, Sweden, Dominica and Brazil.

What is your area of research interest? 

My research interest and passion is social inclusion in tourism: I have worked on studies about social tourism for low-income groups, family tourism, event legacies and DEI in the event sector.

Why did you decide to join Edinburgh Napier University?

I was excited about joining ENU because of its strong reputation in tourism, hospitality, events and intercultural communication. The teaching team is creative and dynamic, and has strong industry networks, which benefit students in and outside of the classroom. We have subject specialists who are world-renowned in their fields, and are one of the oldest providers of tourism, hospitality and event education in the nation. Also, Edinburgh is an amazing location to learn about and research these topics!

What are your aspirations for the subject group?

My aspirations are to strengthen our position and reputation as a centre for teaching and research excellence, and as a hub for industry innovation. The objective is that by delivering student-centred, applied and rigorous programmes, as well as producing cutting-edge research, our students, alumni and staff will play leading roles in their industries and communities, as a force for good.

Thank you, Lynn, for your time taking this interview. We are delighted to have you in the team and look forward to working together.

Where are they now? ENU alumnus, Brianna Wyatt, gives an overview of her career so far

Dark tourism is an increasingly popular subject nowadays. It implies the idea of visiting tourist attractions that are associated with death and suffering.

Edinburgh Napier alumnus, Brianna Wyatt has been researching dark tourism for many years, and is now a senior lecturer at Oxford Brookes University. She gave us an overview of her career and an update on where she is now.

Originally from California, I moved to Edinburgh in 2014 to undertake the MSc programme in Heritage and Cultural Tourism Management. After graduating, I was awarded Edinburgh Napier University’s 50th Anniversary Scholarship to undertake a PhD study in tourism.

Although initially I sought to explore ‘dark’ World Heritage Sites, which landed me in an internship at UNESCO World Heritage Centre in Paris (2015), I completed my PhD in 2019 focusing on the influences of interpretation at lighter dark visitor attractions. This effort was supported by my part-time work as a guest services staff member at The Real Mary King’s Close in Edinburgh and a Duty Manager for Edinburgh Dungeons, and later London Dungeons.

Supported by my previous awards (MA Humanities-History, California State University of Dominguez Hills, 2015; MA Museum Studies, Oklahoma University, 2012), and a PGC in Business Research Methods from Edinburgh Napier University (2017), I quickly became employed after graduation (2019) with Bath Spa University, as a Senior Lecturer in tourism at their sister campus in London.

I later made a transition to Oxford Brookes University, where I am now a Senior Lecturer in tourism and events and the PG Subject Coordinator for the Hospitality, Tourism and Events programmes. I am also an active academic with a research interest in interpretation design of dark tourism experiences.

In addition, I have an interest in experience design for heritage tourism, as well as events and festivals. I have acted as a consultant for a Horrible Histories workshop, providing insight into interpretation of dark histories, and have taken up two separate External Examiner posts for tourism and events programmes at two universities in Scotland.

Most recently, I have been exploring defunct penal institutions, on a global scale, and their conversion into places of accommodation, which will be shown in forthcoming publications. I had the opportunity to showcase my research relating to edutainment interpretation within lighter dark tourism at Edinburgh Napier University’s dark tourism symposium on 5 May 2022.

Congratulations, Brianna, on all your achievements, we couldn’t be more proud!

If you too have an area of interest you would like to research whilst undertaking a PhD with us, please email Tourism Research Centre Lead, Prof. Anna Leask.

Edinburgh Napier student – Brodie Sutton – is winner of UK Undergraduate Event Management Student of the Year award from the Association for Events Management Education (AEME)

For the second year in a row, an Edinburgh Napier University student has been awarded the title of UK Undergraduate Event Management Student of the Year from the Association for Events Management Education (AEME).

AEME is an international organisation that aims to support and raise the profile of the events discipline through the sharing of education and best practice. This is the second year of AEME presenting this major award, and the second year the award went to an Edinburgh Napier University student, with Cameron Hughes receiving the award in 2021.

Brodie Sutton, winner of the 2022 Award was nominated by his dissertation supervisor Dr Gary Kerr, Associate Professor in Festival & Event Management.

Brodie graduated with a first-class BA (Hons) in International Festival & Event Management with Entrepreneurship. Brodie’s first class degree is representative of his consistent excellent grades he achieved throughout his four years at Edinburgh Napier University. His dissertation examined how drones can be used safely and efficiently at events, creating theoretical and practical insights.

Brodie has been Programme Representative at Staff-Student Liaison Committee over the past 4-years, being shortlisted in 2020 for Edinburgh Napier Student Association’s ‘Best Programme Representative Award’. He was also nominated by his peers and shortlisted this year for Edinburgh Napier Student’s Associations’ ‘Most Inspiring Student Award’.

Brodie served as President (2021-22) of the Edinburgh Napier Events Society. Here, he has guided the society and overseen its development. He has impressed academic staff through a comprehensive calendar of online and hybrid events during the Covid-19 pandemic including organising a Winter Ball for 500 students. He has enriched the student experience through creating opportunities for fellow students – many of whom have gone on to secure work relevant to their university course, in managerial roles, even before graduating from university.

Brodie has been Vice-Coordinator of Meadows Marathon – and led the sponsorship, marketing & partnerships team in this role. This has generated significant funds for the charities supported by the Marathon.

Academic staff at The Business School have been particularly impressed in seeing Brodie step up in the role as Trustee of Edinburgh Student Charities Appeal (ESCA) and to see him share his event management skills with others working for the charity. Passionate about enhancing the student experience, Brodie appeared on the ‘Events for Breakfast’ podcast talking about the need to give students ways of reconnecting post-lockdown.

Remarkably, Brodie has been instrumental in helping academic colleagues in The Business School plan and deliver hybrid and online events. He managed the online deliveries of the ATLAS Events Special Interest Group symposium held at ENU in October 2020, and also managed platform delivery for the BAFA Festivals Forum.

David Jarman, Programme Leader of the BA (Hons) International Festival & Event Management suite of courses said “Brodie has been a fantastic student who has performed so well inside and outside of the classroom, and is fully deserving of this award. We have seen Brodie go from strength to strength. Through his ambition, hard work and professionalism, Brodie has been able to apply learning from the classroom in practical ways, and I’m delighted he has been recognised in this way”.

To find out more about studying Festival and Event Management and the various joint degrees available at Edinburgh Napier University, please click here.

PhD student, Benedetta Piccio: My experience at the THE INC 2022 conference

by Benedetta Piccio

The tourism, hospitality and event industries have been majorly impacted by the Covid19 pandemic over the past two years. Lockdowns, social distancing, and restrictions have had serious consequences on events; resulting in cancellations or being moved online.

In Edinburgh, the summer festivals released a statement in April 2020 announcing that festivals would not go ahead as planned for the first time in 73 years. They are only just returning this summer in full swing.

THE INC 2022 conference’s topic: Tourism, Hospitality and Events Innovation and Resilience during Uncertainty, was well situated with the current environment. The conference took place at the end of June at the Cyprus University of Technology (CUT) in Limassol.

As my PhD looks at Women, festival leadership and social transformation: the case of Edinburgh, the world’s leading festival city, presenting part of my research at the INC2022 conference was an incredible opportunity. My research focuses on understanding gender inequalities and obstacles women face during their career progression within the festival industry.

I had recently finished my data collection that consisted of 33 interviews, with one of the questions investigating the effects of the past two years on female festival organisers’ roles and positions. And my presentation at THE INC2022 conference was about an initial analysis of my data.

The results show that female festival leaders have strongly demonstrated innovation and resilience during the past years. One of my participants commented:

“For me the last two years have probably been a test of any leadership and probably the biggest test has been a test of resilience (…) it was about how can I now move into a mode of leadership that is about survival and that is about supporting my team, my colleagues and holding this together.”

The past two years have also improved the working conditions in terms of flexibility and the possibility of working from home, which was something that never existed before:

“Our policy of like pretty flexible, a lot of flexibility in terms of working. So we can kind of work around pick up times and drop off times if we need to.”

My research is still in progress, so the conference was a great opportunity for me to share my initial findings with fellow researchers and academics, and to discuss my work with them and gain valuable feedback.

The conference had great keynote speakers on the resilience and innovation of the event, tourism and hospitality industries: Professor Jane Ali-Knight, from Edinburgh Napier University, Professor Cathy Hsu, from The Hong Kong Polytechnic University (PolyU), and Professor Scott McCabe, University of Nottingham.

Get in touch: benedetta.piccio@napier.ac.uk