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Meet the TRC Alumni – Dr Angelo Sciacca

Welcome to “Meet the TRC Alumni”, a section dedicated to finding out what our TRC PhDs are doing after successfully completing their PhD. This is an opportunity to learning more about the multiple careers offered after doing a PhD with us, as well as catching up with our brilliant researchers.

Today, Dr Angelo Sciacca gives us an update of his career after graduating in 2023 and how the PhD has helped him shape his career. Congratulations are in order for Angelo as he has recently joined the TRC not only as a proud alumnus but as Visiting Senior Fellow! We look forward to seeing what this collaboration will bring in the future!

“I held diverse roles across Southeast Asia, particularly in Myanmar, and Europe. My work focused on advancing circular entrepreneurship in tourism, fostering community-based and ecotourism in coastal and island destinations, and researching smart tourism ecosystems.

I chose Edinburgh Napier University for my PhD because I had already completed my master’s degree there and was highly familiar with the university’s strong reputation for quality research and teaching in the subject.

The focus of my PhD on circular economy and island tourism aligned with my interest in how island territorial dynamics influence the tourism sector’s transition toward more sustainable, resilient, and inclusive models.

My PhD has been instrumental in supporting my career by deepening my expertise in circular economy and island tourism, which are critical areas for the sustainable future of the ecosystems the sector relies on.

I work as a Senior Research Fellow on Blue Tourism at the Institute for Sustainable Development and International Relations (IDDRI) where I coordinate the Blue Tourism Initiative, a global initiative that aims to improve the governance of coastal and marine tourism to ensure sustainability, focusing on three marine regions: the Mediterranean, Caribbean and Western Indian Ocean.

To new PhD students, I suggest to embrace challenges as part of the learning process, and stay committed to making a meaningful impact with your research.

Professor Kerr gives Keynote Lecture on ‘Business of Science Festivals’ in Mexico

Professor Gary Kerr, an academic within the Tourism Research Centre, has given the Keynote Lecture at the Association of Mexican Museums and Centres for Science & Technology (AMMCCYT) Annual Colloquium 2024, hosted by Centro de Ciencias Explora in León de los Aldama, Guanajuato, Mexico, from 29-31 August 2024.

AMMCCYT brings together science centres and museums from across Mexico. It aims to strengthen the effectiveness of science centre and museums to promote science and technology culture throughout Mexico.

The Annual Colloquium brings together academics, science centre & museum professionals, students and the general public to engage in dialogue, reflect, and exchange ideas, experiences and proposals related to museum spaces and cultural institutions.

During the colloquium, many presentations focused on engaging non-specialist audiences with science & technology and promoting a culture of science and technology across Mexico. The role of science centres and museums in promoting informal science learning was discussed heavily. The colloquium also discussed how science centres and museums can be inclusive spaces for a range of audiences with different needs.

I used my keynote lecture to discuss the ‘Business of Science Festivals’ and how science centres and museums could utilise science festivals as a means to strengthen existing audiences and reach new audiences. I also spoke about the power of science festivals in addressing inequity within the science, technology, engineering & maths (STEM) sectors.

During my keynote, I drew upon my research and practitioner roles in curating science festivals. In the UK, the term ‘science festival’ has been around since 1989, when the Edinburgh Science Festival was first launched. However, public science & technology events date back to the days of the Ancient Greeks when philosophers such as Plato and Aristotle would speak about their theories in public to the masses. The British Association for the Advancement of Science (now the British Science Association) has been holding annual meetings around the UK each year since 1831, and these have evolved into the contemporary British Science Festival – a festival that moves around the UK each year.

Despite 35-year the coming of age of UK science festivals, the STEM sector remains inequitable. There is a gender imbalance in the STEM sector with 65% of the UK’s STEM workforce being white men (Keith & Kerr, 2022). The lack of diversity in the STEM is not limited to gender, but runs through multiple strands of diversity (Keith & Kerr, 2022). There is also an inadequately trained STEM workforce, with around 40% of STEM vacancies difficult to fill (Keith & Kerr, 2022).

In my keynote, I spoke about the value of science festivals, but did go on to highlight that they do not provide a silver bullet to solve all the problems of the STEM sector. I spoke about the value of other types of festivals – including literature, film, music and arts festivals – and how these might provide a platform (albeit limited) for engaging non-specialist audiences with science. I also discussed the need to take into account socio-cultural issues when communicating science at festivals with diverse audiences. These include demonstrating appreciation for religious, cultural and historical sensitivities when communicating with audiences.

My invitation to deliver the Keynote Lecture at AMMCYT further strengthens Tourism Research Centre’s strong links with Mexico, which include delivering the Creative Leadership Programme on behalf of British Council Mexico in 2023 and 2024.

Reference

Keith, L. and Kerr, G. W. (2022). ‘Levelling the playing field: lessons from sport on re-framing science engagement as a benefit to the individual’. JCOM 21 (04), A03. https://doi.org/10.22323/2.21040203

Meet the PhD – Homa Rahimi

Welcome to “Meet the PhD”, a section dedicated to introducing to you our PhD candidates, where you will have the opportunity to get to know them and their research and find out how why they have chosen Edinburgh Napier University, and what excites them the most about their PhD journey.

Today, we have Homa Rahimi, a PhD candidate originally from Iran, who is currently in her 2^nd year. Her PhD title is “The Implications of lean Talent Management on Optimising Strategic Value of People in the UK Hotel Sector” with supervisors Prof Paul Barron, Prof Anna Leask and Dr Kelsy Hejjas. Many of you might agree with Homa’s words, when she says that she originally started her PhD for academic reasons, to later find out that a PhD is much more than that, the skills you learn throughout the PhD journey are extremely valuable not only for a future career but also in life. Homa is also the 2024 winner of best poster at the Edinburgh Napier University Business Conference. Congratulations Homa!!

If you would like to know more about Homa’s research or if you have any questions, you can contact Homa here: homa.rahimi@napier.ac.uk

If you’re interested in undertaking a PhD with us, please email the Tourism Research Centre Lead, Prof. Anna Leask – a.leask@napier.ac.uk

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“I’m Homa Rahimi from Iran, currently in my second year of PhD studies at Edinburgh Napier University. My academic journey in the UK began with a focus on governance and public policy, sparked by my second master’s degree. This experience provided a foundation for my deeper investigation into organisational management, especially through the lens of New Public Management (NPM). As a result, I developed a keen interest in Human Resource Management (HRM), particularly in the areas of talent management, employee development, and capability building. These interests became central to my MSc degree in HRM at Napier University, reinforcing my enthusiasm for understanding how organisations can best manage and enhance their most valuable asset—people.

My PhD research focuses on the application of Lean thinking to Talent Management within the hotel industry. I chose this topic due to the success story of Lean thinking, which has effectively improved efficiency and performance in various sectors. I am particularly interested in how these principles can be adapted to enhance talent management practices in the hospitality sector, which is crucial to the UK’s employment and economy. The hotel industry relies heavily on human capital and addressing issues like talent spillage—where skills and potential are underutilised—can reduce talent-related waste and optimise people management.

Edinburgh Napier University was the perfect choice for me due to my previous positive experience during my master’s degree, the supportive environment, and the student-friendly atmosphere of the institution. Its strong focus on tourism and hospitality management, coupled with its excellent reputation in these fields, made it an ideal fit. Additionally, the opportunity to work with distinguished supervisors like Professors Barron and Leask, and Dr. Hejjas was an exciting draw.

What makes my PhD research particularly significant is its potential to reshape both academic thought and practical approaches. The hotel industry continually grapples with challenges in managing and retaining talent, and my research aims to address these issues with innovative solutions. By applying Lean principles to Talent Management—an area still underdeveloped in this context—I seek to uncover new insights that could lead to more efficient and effective human resource practices. This exciting endeavour promises to make a meaningful impact on both the theoretical and practical aspects of talent management in the hospitality sector.

When I first considered pursuing a PhD, I saw it primarily as an academic pursuit—a way to delve deeper into my areas of interest. However, as I have progressed, I have come to realise that a PhD is much more than that. It is a journey of personal growth, requiring resilience, adaptability, and a deep commitment to making a meaningful contribution to my field. My understanding of the PhD process has evolved, and I now see it as an opportunity to bridge the gap between theory and practice, making a tangible difference in the real world. Being part of the PhD community has been pivotal to my journey. The support, collaboration, and shared experiences within this group have given me the motivation and encouragement needed to overcome challenges and remain focused on my goals. The sense of belonging to a network of like-minded individuals, all navigating similar paths, has been invaluable. Additionally, I’ve found lifelong friends along the way, enriching my experience both personally and professionally.

In my experience, three essential skills for a PhD student are critical analysis, time management, and adaptability. Critical analysis is vital for assessing existing literature and contributing original research. Time management is crucial for balancing the various demands of PhD life, including research, writing, networking, and professional development. Adaptability is key to navigating the unexpected challenges that arise during the PhD journey, requiring flexibility and resilience to stay on track and achieve research objectives.

Looking ahead, I am most excited about the potential impact of my research. I am driven by the prospect of transforming talent management in the hotel industry, contributing to more effective and sustainable HR practices. Despite the challenges that lie ahead, the opportunity to effect positive change keeps me inspired and motivated. Additionally, I am eager to enhance the industry’s image, showing it as a viable and rewarding career path rather than one that is often overlooked.”

ENU and Texas A&M Study Exchange 2024

During the spring 2024 term, four of our students went to Texas A&M University on a study exchange trip. The students are on Edinburgh Napier’s Festival & Event Management, Tourism Management, and Hospitality Management programmes. They spent some time working alongside a business in Texas as part of the Live Project Module, and likewise some Texas A&M University students spent some time in August in Edinburgh.

The project team consisted of Dr Afiya Holder, Dr David Jarman, and Slawek Staniszewski, Global Mobility Officer in International Operations from ENU. Dr. Donna Lee Sullins and Prof. Brian King coordinated and led the project on behalf of Texas A&M University.

So what is it like to travel to Texas for a Live Project? Hear directly from the four ENU students who shared with us their thoughts on the experience below. Thanks to Bethany Tait (International Hospitality Management with Festivals and Events), Claudio Pigozzo (International Tourism Management), Cerys Fitzgerald (International Festival and Events Management), and Dean Jenkins (International Festival and Event management).

Question: Why did you apply and how did you secure for such an amazing opportunity?

Bethany: “I knew that I had to apply as it would be such an amazing experience and a great way to gain knowledge of the industry within a different country.”

Claudio: “The opportunity to work closely with an organization in Texas and Texas A&M college students came suddenly. I didn’t think twice before applying and immediately started writing my application form.”

Cerys: “I was given the opportunity to apply for the live project in partnership with Century Square in Texas [a multi-use retail and leisure facility] in Texas at the start of 3^rd year. In order to be considered I had to write a short essay which explained why I would be a good fit for the trip and how it could benefit myself and my experience.”

Dean: “I was reading the IFEM bulletin which I would normally do as it always has great opportunities then I spotted that there was a project and a trip to Texas being organised as part of the live project module which I had chosen. I applied but I wasn’t expecting to be a part of the project as there were only four places available so when I got told the news that I got a place I couldn’t believe it as I had always wanted to go to the USA so doing it with university made it even better as I knew that it would be worth something and not just a holiday.”

Question: What are your thoughts on the Live Project module and how has this shaped your learning experience and professional development?

Bethany: “By being given the opportunity to work with and provide recommendations for a business it enabled myself to finally put my degree to use and know that all the hard work over the past three years is paying off and that I do have the skills to work in a real-life environment. This module has enabled myself to develop my professional skills and learn a lot about the inner workings of professional environments.”

Claudio: “The Live Project module is an incredible experience for students who can finally implement what they have previously studied and use and discover their own skills. Working with a live organization puts you in a position to see things from the perspective of the business owner or manager, and experience their stress, to improve or find appropriate solutions for the business.”

Cerys: “I learned how to work well within a team, distributing the work evenly to ensure no one felt under pressure with the workload. In a professional sense I got an insight into what can differ between a business in the US compared to ones in the UK and how they can do things slightly differently.”

Dean: “I found the actual module interesting and challenging at times, but I enjoy a challenge, so I thoroughly enjoyed working on the project. This module has definitely helped my future goals as I have made international contacts in which I can use when I graduate.”

Question: In what ways has this experience inspired your future goals/plans in Tourism, Hospitality, Festival and Events or Marketing?

Bethany: “This experience has taught me that within the industry the most beneficial factor is networking with other students, universities, and businesses to gain knowledge and contacts worldwide.”

Claudio: “This experience made me understand that despite your age, background, or belief, you can achieve incredible things in life. I met so many people, with different experiences and backgrounds, different passions, different paths, but the same desire to learn and make a difference.”

Cerys: “My plans for after graduation has always been to travel and work internationally. Doing this live project has shown me that it is something that is indeed possible and that I would be able to do it with the experience that I have already gained through this opportunity.”

Dean: “This experience has really opened my eyes to what opportunities are out there in terms of different events and universities.”

Question: What were some memorable moments related to the module but also beyond the classroom?

Bethany: “A memorable moment within the classroom would be the initial receival of the project brief, it was exciting as a group to gain information on the company and brainstorm initial ideas for the objectives we had been given. (…) The professors at Texas A&M were incredibly welcoming and also invited us along to the hospitality scholarships banquet.”

Claudio: “I think every minute of this module, the project, the meetings, the trip, was memorable. I will bring these memories forever with me. I met and worked with fantastic people with whom we shared thoughts, discussed and come up with interesting ideas. I had the opportunity to attend class at an American University and understand what life on campus really is, their culture, tradition and the spirit of belonging, something incredible…. Truly an unforgettable experience.”

Cerys: “Some of my most memorable moments from this module have to learning all about Texas and Century Square but then getting to actually experience it. Although my academic experiences come from the classroom, the real life experiences and moments came from the trip itself.”

Dean: “… the banquet that Texas A&M students were hosting, I networked with so many different people from different backgrounds and professions.”

Question: What life skills do you think came to light post-trip?

Bethany: “Improved confidence, adapting to new cultures”

Claudio: “Problem solving, teamwork and organizational skills.”

Cerys: “Communication and collaboration”

Dean: “Teamwork, networking skills and communication”

Question: What advice would you give future students about taking the Live Project module?

Bethany: “The best advice would be to thoroughly communicate with all team members, it is really important to ensure you all have the same work ethic and maintain styles of work throughout the report and presentation. I would also say to just enjoy the experience as much as possible and remember that your supervisor and the other module lecturers are always there to support your experience and make sure it goes as smoothly as possible.”

Claudio: “My advice is to take the Live Project module as a real work experience, never be afraid to express ideas and always listen to criticism and learn from it, you learn by making mistakes.”

Cerys: “Just enjoy it! The live project can become stressful at points as it is a lot to in a short period of time. My advice would be to embrace the experience to its full potential, and all will work out in the end.”

Dean: “…that the dynamic in your project team is crucial so I would recommend getting to know a little more about your teammates outside the classroom.”

Meet the TRC Alumni – Dr Shemroy

Today, Dr Shemroy Roberts talks about his PhD journey and his career after successfully discussing his PhD in November 2023. From St. Vincent and the Grenadines to Scotland, let’s find out about Shemroy Roberts’ Journey of growth, and resilience.

Dr Roberts is also organizing together with ENU colleagues “Roots Revived: Memory, Legacy, Heritage and Tourism Conference”, taking place on October 17, 2024, at our Craiglockhart Campus. The conference provides a platform for exploring the complex dynamics of difficult and dissonant heritage within the broader context of memory, legacy, heritage, and tourism. Recognising the lasting impact of historical traumas, contested narratives, and marginalised voices, this conference seeks to promote dialogue, understanding, and reconciliation. The conference also seeks to explore the ethical, social, and cultural complexities involved in commemorating and engaging with painful histories. If you would like to know more, and send an abstract, please visit the following webpage: https://lnkd.in/eDCFVkJb

“I am Shemroy Roberts, hailing from the Caribbean nation of St. Vincent and the Grenadines—a chain of islands covering 150 square miles and home to approximately 104,000 people. I come from a very large family, with seven siblings on my mother’s side and twelve on my father’s, as far as I am aware. My mother was a shopkeeper, while my father was a politician, drove delivery trucks, tilled the soil, cultivated fruits and vegetables, and raised pigs. I am the only one of my mother’s children to have attended university—a milestone made possible by the unwavering support of my parents. Their influence has been instrumental in my educational journey and subsequent successes, and I am grateful for their contributions.

In 2012, I earned an Associate’s Degree in Hospitality Studies from the St. Vincent and the Grenadines Community College. This achievement was just the beginning of a journey that would take me far beyond the shores of my homeland. I went on to pursue a Bachelor of Science in Tourism and Hospitality Management from the University of the West Indies, graduating in 2018. It was during my time in this programme that I stumbled upon Scotland—quite serendipitously—while writing a paper on sustainable tourism practices. Intrigued by Scotland’s approach to tourism and its rich history, I was able to visit the country. What I discovered completely captured my heart.

My interest in Scotland led me to research universities offering advanced tourism programmes, and I discovered Edinburgh Napier University through a YouTube video featuring Dr. Ross Tinsley discussing International Tourism and Destination Marketing. That same year, I embarked on a Master of Science in International Tourism Marketing at Edinburgh Napier University. I knew immediately that this was the place for me. The programme offered everything I was looking for—the tools and resources to help me understand how to develop tourism products and services that could elevate my home country, St. Vincent and the Grenadines, as a premier destination in the Caribbean.

My academic interests have always been driven by a desire to contribute meaningfully to my home country’s development, to educate visitors about our destination and its culture and history, and to enhance the socio-economic well-being of local communities. I began my PhD at the start of the COVID-19 pandemic, a time marked by significant global events such as the tragic death of George Floyd, Black Lives Matter protests, the controversial removal and defacement of statues linked to the transatlantic slave trade, and, more recently, the far-right riots in the UK and Europe, have continued to fuel discussions on racism, fascism, and Islamophobia. These events underscored the relevance of my research, which focused on visitor engagement with UK slavery heritage museums. My work has provided valuable insights for academics, museum professionals, and society at large, contributing to a broader understanding of how we engage with our shared history. It is, therefore, important that we stay mindful of our history, including the transatlantic slave trade and other significant events that have shaped our present. By reflecting on these past injustices, we can work together to avoid repeating them and address issues like war, racism, fascism, and enslavement. As a scholar, I have a role to play in shaping the society we want through research, open discussion, and mutual respect —a society that values peace, freedom, democracy, inclusivity, and development for all.

As a person of mixed race, I have always been aware of the nuances of my identity but never really fixated on them. However, I frequently face questions about my identity from friends and even family. My PhD research, however, led me to a deeper understanding of my heritage, revealing that I am connected to both the enslaved and the enslavers. My mother is a descendant of the enslaved, while my father’s lineage traces back to the enslavers. This discovery was both profound and enlightening, allowing me to embrace the duality of my heritage and appreciate the complexities of my identity.

My PhD journey was not without its challenges. The COVID-19 pandemic, a volcanic eruption in my home country, and my mother’s battle with type 2 diabetes, which led to the amputation of her left leg—took a considerable toll on my mental health. With self-determination, I forged ahead amidst these adversities to complete my PhD on time. I am immensely proud to have reached this summit and overcome the many obstacles. I was fortunate to have the guidance of Associate Professor Craig Wight and Professor Anna Leask, whose constructive feedback and support were invaluable throughout my studies. I am deeply grateful to them for their mentorship. I also leaned on a strong support network, including family and friends, who provided encouragement and kept me grounded during difficult times.

Before pursuing my PhD, I worked in various roles in my home country, including as an insurance salesperson, a secondary school teacher in Food and Nutrition and Family and Human Resources Management, and a hotel receptionist. During my PhD, I had the opportunity to teach several modules in research, tourism, hospitality, and festivals and events at both undergraduate and postgraduate levels at Edinburgh Napier University. My experience in academia has been immensely rewarding. Currently, I serve as the Course Coordinator in Culture and Heritage Tourism and as a research supervisor for the management programmes at the University of the West Indies Global Campus, where I have been in these roles for the past four years. Additionally, I have been an Assistant Chief Examiner with the Caribbean Examinations Council for the past eight years.

My PhD has equipped me with the skills to succeed in any workplace and has provided me with the tools to make meaningful contributions to research. It has also expanded my professional network, allowing me to connect with scholars worldwide, some of whom I now collaborate with as an editor for the Journal of International Tourism Policy. I have been fortunate to receive several awards at conferences, a testament to the strong presentation skills my PhD has honed. Additionally, my PhD has supported my grant-writing efforts, enabling me to secure funding for community projects, with more initiatives on the horizon.

My hobbies and interests include listening to classical music, cooking, baking, reading, traveling, and spending time with friends and family. And yes! I must confess, Scotland has left its mark on my culinary skills and salivary glands. I absolutely love haggis!

$Dr Shemroy holding flag$

To new and prospective PhD students, my advice is simple: start writing early, value your supervisors’ guidance, and engage actively in diplomatic and constructive discussions. Make use of university resources, set realistic deadlines, learn from others, and remember to balance work with self-care. Most importantly, be kind to yourself, stay humble, and above all, enjoy the experience.

“Bidh àite sònraichte aig Alba agus Oilthigh Napier Dhùn Èideann an-còmhnaidh nam chridhe,” meaning “Scotland and Edinburgh Napier University will always hold a special place in my heart.” The lessons I have learned and the connections I have made here will stay with me forever.

“Nisi sapientia frustra,” meaning “without knowledge, all is in vain.”

Opening the Blackbox of Cruise Revenue Management (RM)

Revenue Management (RM) is all about maximising a company’s revenue. The evolution of RM originated from airline yield management and has become more important to many industries, including cruise lines.

Interestingly, the cruise occupancy calculation is very different from airlines and hotels in which the maximise occupancy is 100%; whereas cruise occupancy could exceed 100% (Royal Caribbean Blog, 2023). In 2023, Royal Caribbean occupancy was about 106% (Statista, 2024). This is mainly due to the calculation of berth instead of cabin (or room). The maximum capacity of the cruise ship also depends on the safety /lifeboat seat capacity that covers customers and crews/staff. If you remember the famous incident of ‘Titanic’. By all means, even if the number of berths or cabins is greater than the lifeboat seat capacity, the cruise company needs to stop selling due to SOLAS (Safety Of Life At Sea) regulations.

The question arises of how revenue management applies to the cruise industry when the price is all-inclusive?

Cruises are complex with the combination of transportation (typically itinerary travel between two to three ports), accommodation and artificial onboard activities (typically in mega ships). We first need to understand how cruises generate revenue which come from ticket sales and onboard revenue generation, plus understand how cruise RM functions and timelines.

Key findings from my recent research:

Cruise RM research remains relatively underdeveloped in academia. There is no paper illustrating how the RM activities and factors may impact the RM decisions, and so my research is the first paper to provide a holistic framework of the cruise RM cycles that covers both ticket and onboard revenues.

Three key functions of cruise RM were identified which are itinerary planning, ticket RM and onboard RM (as the diagram illustrates below), which all start at least 2 years before the cruise departs from the port.

There is no change in the RM cycles observed pre- and post-Covid-19 pandemic and across regions. While strategies or tactics may vary in response to local preferences, regulations, and environmental factors, the fundamental process of RM remains consistent.

There is a positive correlation between ticket and onboard revenues, as well as between pre-boarding and onboard revenues, influenced by consumer psychology. The concept of consumer psychology in spending goes beyond RM reference. The concept of the “second wallet” is related to mental budgeting which also refers to the behavioural economics concept. In practice, this could be related to the customer-centric or personalisation pricing strategies connecting to the marketing disciplines.

The key to maximising revenue is to know your customers’ preferences and the ways to communicate with them. In other words, it is about ‘marketing’ to enhance customers’ knowledge of the product value that helps to increase their purchase decision.

For more details and interesting findings, you may refer to my recent report “Cruise Revenue Navigator: Unveiling Cruise Revenue Management”.

And if you have any comments or questions, please do not hesitate to contact me directly at a.chu@napier.ac.uk. I look forward to exchanging knowledge with you.

Dr. Angela Chu

The Business School – Edinburgh Napier University

CPH:DOX : Innovative, globally aware and a proud reflection of Danish culture

Written by Nancy Dionne

Hello from Copenhagen!

CPH DOX is an early documentary film festival, meaning that it occurs in March well before most of the others for both fiction and nonfiction. More programmers are attending this early festival to help them plan their own focus or themes, as well as to feel that they have a first glimpse into what topics are going to be most “top of mind” for the year. The festival screenings are also open to the public and non-industry people can
attend these and hear the Q&A’s afterwards with many Directors and Producers. Fun for all!

CPH DOX has become one of the “hottest” tickets due to its early “sneak peak” and as a reflection of Danish culture, is innovative and open way that it approaches its Official Selections. The festival honors the art of filmmaking, being visually pleasing to the eye and prides itself on being globally aware. The ability for industry to come together just after Sundance in a more intimate way to connect, combined with the delicious food and drink and welcoming hospitality of Copenhagen, is a bit like a solid pre game huddle with your favorite teams. The festival centers at the “Hub” located in
the city center at the lovely Kunsthal Charlottenborg and acts as a home base.
Banners and posters can be seen city wide overhead, on walls and even fences as
seen from the photo above. This year, 2,645 delegates registered (up from 260
from last year) which included industry, filmmakers, and students of film for the
private and intimate events. The public numbers of who attended the film screenings were over 125,000, with over 27 (yes 27!) venue/theaters spaces across the city to choose from, allowing the festival to come to their own neighborhoods to experience together and for out of towners to in turn, experience many
neighborhoods and different aspects of Copenhagen. Each delegate is given a badge that is connected to their program, film tickets and events to
make it more hands free for: FORUM, Conference, LAB, Symposium, Market, Academy, Delegates and all film screenings. There was also a VR event mixed in with the more traditional style of filmmaking.

Temporary yet colorful lecture style chairs and couches are set up and the design changes each year, to allow for more intimate conversations and a cozy feel throughout the Hub and other various rooms dedicated to those who are gathered.

Panel events run all morning and afternoon, forum pitches and special one to one mentoring occasions are always packed to the brim and with evening happy
hours sponsored by different countries and groups, allowing to meet other
filmmakers around the globe AND after parties usually sponsored by the distributors or larger sponsors, it’s literally jam packed.

The Happy Hour room, where some members of
Screen Scotland, (Dani Carlaw, Head of Unscripted
in green hat) and the Scottish Documentary Institute (SDI) and local producers in fine representation. Honestly, the hardest part is to work out which events to attend, combined with which films and parties all in one day!

Denmark is quite expensive however in the “off season” of March, I found affordable clean budget hotels and easy flights.

With delicious food and drink, locals known for their friendliness and openness, I have never been disappointed. You literally can meet people that you
see in early stages of their films or finished teaser trailers and get to celebrate and honor them the next year when they finish. It’s a feeling of camaraderie.

(above image is the collection of film posters over the years of
films to premiere at the festival)

This small but mighty festival with its many events, is a special way for the
doc filmmaking community to connect in person and to help support one
another. Attending these early doors for me, is like charging up all of your
batteries at once, allowing me to get through the year. But that doesn’t
mean you don’t leave tired, as yes, I can confirm that you most certainly do!

I have met an ever growing group of creatives from every continent, we stay connected and look forward to seeing each either at CPH or another doc related
film festival each year. I cannot wait to welcome many to Edinburgh this summer and was happy to be able to attend this year thanks to Napier’s post graduate International Festivals and Events program.

(Special labeling for the fest for Happy Hour IPA’s)

This is Joe Mecca (left), we met in 2023. The film that he and the team are representing for its European premiere is called MEDIHA.

It is directed and produced by Hasan Oswald, produced by Joe’s sister, Annelise Mecca and Fahrinisa Campana, Alexander Spiess, and Stephen Nemeth. Mediha is a young woman, one of many women and children survivors of the ISIS
orchestrated genocide, who stands up to her trauma and to the authorities. Mediha’s resolve and the gripping bravery of local heroes and the film crew’s live rescue attempts, will cause you to manually close your
dropped jaw. A-mazing. Be on the lookout for this incredible work, it will stay with you as an inspiration.

Goodnight from CPH:DOX, Copenhagen!!!
Stay Brave, Untamed and Kind, Nancy

(photos by Nancy Dionne and Joe Mecca)

The Scottish Tourism Alliance Autumn Conference 2023 – PhD Student Perspectives

On 31^st October 2023, five PhD students (Jack Pedersen, Christopher Barnes, Mahendrran Selvaduray, Homa Rahimi and Judith Spaargaren) from the Tourism & Languages Subject Group attended the Scottish Tourism Alliance Autumn Conference. This blog contains our reflections on the event. Exploring the conference through the lens of academia from PhD student’s perspective as this blog sheds light on the vibrant discussions and insights shared at this noteworthy event. In approaching this blog, we found the focus to be the intersection of sustainable tourism and digital marketing, vital topics in our ever-evolving industry. In discussing what topics and presentations we found notable, we hope to share some of the experience with you, the reader.

Sustainable Tourism – Bridging the Gap, Mahendrran Selvaduray

The vision for sustainable tourism was inspiring, emphasising the fusion of practices with unforgettable experiences. This session not only enlightened attendees but also highlighted the transformative power of responsible travel. Another compelling talk by Stephen Whitelaw centred on digital marketing in the tourism landscape. The speaker, an expert in the field, shared groundbreaking strategies to engage travellers authentically. In the era of social media dominance, their insights into digital storytelling and online engagement were invaluable, resonating strongly with our tech-savvy audience.

The new traveller segments discussed by Caroline Bremner of Euromonitor explain that people seeking luxury are known for wanting fancy experiences. In the social aspect, 72% of luxury seekers choose to travel with their partner, perhaps to feel more comfortable. This choice may stem from their desire to share these fancy experiences with loved ones and create special memories together. While a smaller 4% opt for solo journeys, the reason could be to enjoy a relaxing session on their own. This suggests two groups implies the presence of based on spending preferences. Some priorities personal enjoyment and independence, while others emphasis shared family experiences, reflecting diverse values and priorities.

Scotland’s Tourism Strategy, Jack Pedersen

Sustainability plays a prominent role in the national tourism strategy. Marc Crothall (MBE), the conference host, examined the Scotland Outlook 2030 strategy which looks to position Scotland as the world leader in 21st-century tourism and has at its core “responsible tourism for a sustainable future”.

Set up in November 2022, the Tourism and Hospitality Industry Leadership Group (THILG) is the leading industry body for this strategic plan. As the co-chair, Crothall reflected upon the THILG’s first year of operation. Its evidencing endeavours, including stakeholder and activity mapping and international best practice guidelines, have uncovered common themes which he proposes will impact the national strategy. Sustainability, technological advances, transport infrastructure, and Scotland’s communities and people were at the heart of much of Crothall’s presentation. The THILG now looks to develop its missions in supporting recovery, driving investment, and growing a sustainable tourism sector.

The Minister for Small Business, Innovation, and Trade, Richard Lochhead, (MSP) also co-chairs the THILG. His enthusiastic and effusive ministerial address at the conference asserted that the Scottish government is taking the industry seriously. Notably, amid recent Commons debates on the King’s Speech, this support was corroborated by Drew Henry (SNP Economy Spokesperson) who lamented the absence of measures to support the tourism and hospitality industries at a Westminster level.

During his address, Lochhead reiterated the government’s commitment to growth deals of £150 million, further to the £250 million already invested, and praised its impressive economic figures: Scottish tourism and hospitality accounts for 8% of employment and 4% of the country’s GDP. Despite the challenges of the financial climate, skills shortages, and wider geopolitical instability, he reminded us that the growth of the industry is outstripping the growth of the Scottish economy as a whole and that there is a case for optimism.

Our Proud and Passionate People: Tourism Rising Stars and Hospitality Heroes, Judith Spaaragen

Sustainability was a word which came up often, but to me, no presentation made it a more tangible concept than Kelly Johnstone’s. It can be easy, as an academic, to overlook the actual people involved in the industries we write about.

Tourism is often spoken about in figures and faceless masses, but Kelly, COO at the Springboard Charity, placed people front and centre. The Springboard Charity provides opportunities for young and disadvantaged people to develop hospitality and tourism careers, and in her presentation she made clear exactly how important this was not just to the people the charity helps, but also the industry to which they contribute. If Scotland is to be the sustainable tourism destination of the world, then we must make sure that sustainability flows reaches the people working in it. This talk was thus a welcome look at that how that future might look.

Deciphering Communication Codes in Hospitality, Homa Rahimi 

Embarking on the intricate journey of personal and professional well-being, the recent Scottish Tourism Alliance Conference brought to light a compelling discourse spearheaded by Cathy MacDonald, centred around addressing fundamental emotional concerns. Amidst the formidable challenges posed by market competition and workforce scarcity in the dynamic tourism and hospitality sector, the recognition and fulfilment of employees’ emotional needs emerge as a strategic imperative.

Organizations finely attuned to the emotional well-being of their workforce yield substantial returns in terms of commitment, heightened productivity, and talent retention. Nurturing a culture of transparent communication, where employees authentically feel acknowledged, not only mitigates turnover but also lays the groundwork for organizational justice, serving as a potent talent attraction strategy. This approach, particularly pivotal in the aftermath of the Covid-19 era, acts as a linchpin in cultivating a resilient and contented team.

In an industry where reputation and word of mouth wield considerable influence, prioritizing employee well-being becomes a cornerstone of an effective human resource strategy. By fostering a workplace culture that places a premium on its staff, organizations not only elevate their sector reputation but also optimize return on investment, thereby fostering a positive and efficient work environment.

Edinburgh Napier University’s Aspiring Tourism Alumni, Christopher Barnes

After previous years of online conferences, where morning networking sessions were mere button on the edge a computer screen. The smell of freshly brewed coffee from Leith’s Catering in the EICC foyer, on the morning of, The Scottish Tourism Alliance Autumn Conference, was a welcome reminder that the days of our industries face to face restrictions, are slowly becoming a thing of the past! Tourism and hospitality in Scotland, is ready, and is about to thrive! Inspiring visions of industry officials and testimonies of young rising stars were only a fragment of the exciting and news put forward in a day of collective industry buzz!!! One thing is certain, Edinburgh Napier and more importantly the Tourism and Languages Subject Group, plays a significant role in producing emerging industry talent, in both the tourism and festival and events sectors. Both inspiring and motivating, were the testimonies of Edinburgh Napier University alumni of recent years, projected on the screens for a conference suite filled of Scottish Tourism Industry Officials. The hall witnessed how Edinburgh Napier University’s Tourism Research Centre, produces highly qualified tourism management personnel and offering degrees, both at undergraduate and post-graduate level, filled with both academic and practical content relevant for an everchanging and immersive tourism industry!

Closing Thoughts:

This blog serves as a testimony to the impactful ideas exchanged and the collaborative spirit that defines our tourism industry. With each presentation, we found inspiration and motivation, underscoring the potential for positive change within our tourism community.

Once again, thank you, the TRC, for this opportunity to share our unique perspective on the TRC webpage. As PhD students, we stand at the intersection of academic inquiry and practical innovation, embodying the spirit of continuous learning and growth. Let us continue this journey together, shaping the future of tourism one insightful conference at a time. Hope we can attend more conferences in the future.

Festivals Sustainability Symposium 29 June 2023

In late June 2023, 70 people gathered at Craiglockhart to discuss the thorny issue of Festival sustainability, writes Dr David Jarman, Lecturer.

There has long been an intricate relationship between festivals and the various ways that sustainability themes affects their actions, impacts, and the ways audiences and stakeholders relate to them. The Festival Sustainability Symposium was an opportunity to discuss a variety of these topics, with attendees from academia, government, the festival sector, and freelancers. It was particularly good to see a number of Edinburgh Napier graduates at the event.

The variety of papers presented at the event reflected the wide range of perspectives and areas of interest under the sustainability banner. Attendees heard about the Edinburgh Deaf Festival, and how it is enabling and supporting a community of eager participants and their audiences to engage with Edinburgh’s festival economy. Environmental sustainability was covered from a range of different angles, including case studies reflecting on the UN Sustainable Development Goals. Other work presented practical and tangible lessons for those applying environmental sustainability in a festival context. A number of contributors spoke about community in relation to festivals, whether that be supporting underrepresented groups within society, or reflecting on the relationship between seasonal festivals and the established communities in which they take place. Festivals are a representation of the contexts in which they are planned and delivered, and they carry meaning and symbolism that reflects this.

This was also an opportunity to reflect upon Edinburgh Napier’s interest in festival and event sustainability. Some modules on our programmes focus specifically on sustainability, while others highlight the importance of community, the environment and related themes. Our students and graduates are therefore equipped to consider the types of discussions that featured at the symposium. As such, we are playing our part in the ongoing development and evolution of the sector as it tries to grapple with a wide variety of challenges in relation to sustainability. Resources are used at festivals, people travel a long way to attend them, and often there is little of tangible evidence to demonstrate their having taken place. However, festivals are also a platform on which to discuss good practice and to demonstrate the potential value of these kinds of events. Ultimately, as was discussed by the closing keynote speaker, there are opportunities for festivals to play a positive and enhancing role in the sustainability of environments, places, and organisations.

Edinburgh Napier’s Tourism Research Centre, and everyone involved in our Festival, Event, Tourism and Hospitality programmes, continues our work into research, industry enhancement and policy development in sustainability. For more information about what we do, including future events, research opportunities and student projects, please get in touch.

Revolutionising Travel: ChatGPT and Generative AI Usher in New Era of Automation

There’s a new poster child for generative AI – ChatGPT – that is taking travel and the world by storm. With travel highly digitalised, where 66% of all bookings are conducted online in 2023, disruption from generative AI is already rife, writes Caroline Bremner, Senior Head of Travel Research, Euromonitor International.

Balancing privacy and personalisation

Consumers are comfortable with new technology such as voice assistance providing personalised product information. However, how much will they embrace AI that depends on sharing ever more private data to enable personalisation? According to Euromonitor’s Voice of the Consumer: Digital Survey, there is resistance: 45.1% of consumers agreed that they are concerned about how much data companies hold on them in 2023, while 21.8% are not willing to share any personal information.

Generative AI goes mainstream

Released in November 2022 by OpenAI, the speed of adoption of ChatGPT4, a natural language model, has been record-breaking, reaching 100 million users within two months. This is leading to an accelerated phase of automation across operations, communications, marketing, promotion, sales, coding and sustainability.

Leap forward in personalisation

Expedia announced in April 2023 its collaboration with OpenAI, offering in-app trip planning powered by ChatGPT, as well as offering a plug-in to ChatGPT Plus users. The Expedia ChatGPT experience provides personalised recommendations and facilitates bookings, delivering relevant results for hotels, flights and activities.

Other travel brands like Kayak, TripAdvisor, GetYourGuide and Klook followed suit. Hotels and airlines are turning to generative AI for customer service, whilst automating menial tasks. More integration is expected for ChatGPT into the search and booking process. Generative AI is only at the beginning of its journey.

AI creates controversy

However, the path of adoption will not run smooth as there are concerns over consumer privacy with countries like Italy temporarily banning ChatGPT. There are also concerns about the models being reliant on out-of-date knowledge. However, access to real-time data has been enabled for ChatGPT thanks to a new plug-in with Microsoft Bing.

The risks of amplifying misinformation, bias and inequality are major threats. Tech leaders like Elon Musk recently demanded a pause on AI development to avoid risks to humanity, stating that time was needed to enable governments to play catch-up.

Quality control will be required to ensure that there are no disconnects between trips crafted by AI, but not fulfilled to the necessary standard, leading to consumer dissatisfaction and personal risk.

AI unleashes new era of work

There are alarm bells for what an era of mass automation will usher in for the future of work. Travel agents faced mass disruption due to the rise of online travel three decades ago that led to mass store closures and job losses. Now, more travel agents face more disruption as generative AI accelerates automation across every stage of the customer journey. With Microsoft planning to integrate generative AI into its Microsoft 365 Copilot software, it will become ever more prevalent in consumers’ daily lives, work and travel.