Designing and developing

What is service design?

“Service design helps to innovate or improve services to make them more useful, usable, desirable for clients and efficient as well as effective for organizations. It is a new holistic , multidisciplinary, integrative field. ” – Stefan Moritz

“Service design is all about making the service you deliver useful, usable, efficient, effective and desirable.” – UK Design Council

“Service design choreographs processes, technologies and interactions within complex systems in order to co-create value for relevant stakeholders.” – Birgit Mager

Course Design Resources

These resources were used to help deliver a 10 ECTS Masters level module. These were delivered as part of the intellectual outputs and had students and lecturers from the partner universities participate in these. These were delivered in a blended format and with learning materials hosted on a virtual learning platform and then an intensive week in one of the partner universities. Please see the module descriptor and the intensive week programme – and as this project was sponsored by a Erasmus + grant – these resources can be used to help develop your learning or similar programmes of study.

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